DemoShop — Contactredenen & tagsDemoShop — Contact reasons & tags

Wát elke stroom behandelt — live uit de Zendesk-tags, per stroom (Intern vs. BPO Partner)What each stream handles — live from the Zendesk tags, per stream (Internal vs. BPO Partner)
← Terug naar de swimlanes-hub← Back to the swimlanes hub
Nog geen live data — verschijnt zodra de Zendesk-koppeling (/api/report) gevuld is.No live data yet — appears once the Zendesk connection (/api/report) is populated.
Intern teamInternal teamBPO Partner
Filter op markt:Filter by market:

Contactreden (C1)Contact reason (C1) — waar gaat het ticket overwhat the ticket is about

…

Contactreden — C2 (top 10)Contact reason — C2 (top 10) — specifieker subonderwerpmore specific sub-topic

…

SentimentSentiment — toon van de klantcustomer tone

…

Taal / marktLanguage / market — o.b.v. language-tagfrom the language tag

…

ProducttypeProduct type — meubel vs. speelgoedfurniture vs. toys

…

RetourredenReturn reason — waarom klanten retournerenwhy customers return

…

ResolutieResolution — hoe tickets worden opgelosthow tickets are resolved

…